Hotel Excelsior has 25 guestrooms featuring minibars and LCD televisions, Wi-Fi, radio, safe, and phone. The bathrooms feature shower/bathtub, heated towel rail, and hairdryer. Some rooms have balconies.

Restaurant La Ferme is open daily from 6.30pm offering traditional and classic cuisine. The 'Ex-Bar' is open daily for après-ski till late in the evening.

Hotel Excelsior is centrally located in Zermatt 450m from the main train station and Gornergrat railway. The bus stop for all mountain transport is right next to the hotel. Sunnegga Funicular is located 350m from the hotel, a short 5 minutes' walk.